RETURN AND EXCHANGE POLICY
Returns will be accepted for any defective item as recommended by the 12 month manufacturing product warranty.
We do not refund money if you change your mind, however we are always happy for you to exchange an item for another within 30 days of purchase, except for items that were specifically ordered from the store at your request and made to order.
Our warranty is void if the item has been altered by another jeweler within the 12 month manufacturing warranty period.
If there is nothing in the store that you would like to exchange your item for, we will be happy to create a store credit for the amount of the returned item, valid for 12 months.
Items that have been specially made or remanufactured cannot be returned or exchanged in any of our stores.
The shipping cost is not refundable.
Items returned for repair, replacement, or refunds due to buyers changing their mind are not valid claims under the Consumer Guarantees Act.
We will be happy to spend as much time with you as you need in order to make the right decision and answer as many questions as you have. Before making a decision about a product, please feel free to contact us for additional care instructions and product warranty information.
HOW TO RETURN OR EXCHANGE A GOODS
For in-store purchases, please bring the product, receipt, original packaging and the card used to make the purchase with you to the store. If the purchase was placed on an individual's profile, that individual must be present in order for us to process the exchange.
To purchase online, simply email us at email@example.com within 30 days of delivery and our friendly staff will assist you in exchanging your item. For an online exchange to be valid, it must be returned in its original condition with the original packaging within 30 days of receiving the item.
If you would like to exchange your item, please call ahead to confirm availability.
If your product has a manufacturing defect, you must contact us and return the product for inspection.
All items must be returned in their original packaging, with original tags if possible. Proof of purchase must be included as well.
After our assessment, we will contact you to inform you of the cause of the problem and to inform you of the possible repair of the problem under warranty.
Remedy can include repair, replacement or refund at our discretion.
However, if we determine that the circumstances of the failure were due to misuse, general wear and tear and/or environmental factors, the store will state that there is no basis for a warranty claim and will offer a price to repair or repair the item.
RETURN AND EXCHANGE POLICY