Warranty

Lifetime Precious Jewellery Warranty

Arnold & Co wants to ensure your satisfaction that our products will stand the test of time.

We’d love to invite you to our store for a free clean and polish and to inspect your piece for any signs of wear and tear. We recommend your piece is inspected every 6-12 months to maintain your warranty.

Lifetime Manufacturer's Warranty

We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise, or if we deem appropriate, replace the item. If the item is no longer available, Arnold & Co may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.

 If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at a discount or otherwise.

Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a Defect.

Complimentary Cleaning and Inspection Services on Diamond Rings

We also invite you to visit our store for ongoing complimentary cleaning services to ensure the full enjoyment of your jewellery, which can be dropped off in person or posted to our store at:

 Canberra Centre, Shop DF 12-13 Level 1/148 Bunda St, Canberra ACT 2601

 During the cleaning process we will inspect the piece, if the piece requires rhodium plating or any other maintenance repairs we will do this at a 30% discount to our regular repair prices.

Conditions and Exclusions

The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from Arnold & Co.

Maintenance, repair, sizing or other service performed by someone other than Arnold & Co will void your Manufacturer Warranty.

Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.

Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.

Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.

Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

Recommended Care of Diamond Jewellery

How to Store jewellery

Each item of jewellery and each gemstone should be stored individually.

Gemstones can scratch and otherwise damage each other if they are in direct contact with each other. Remember that diamonds can scratch each other and certainly cause damage to other gemstones.

How to Handle Jewellery

Diamonds repel water but grease and oil stick fast.

Do not wear jewellery while performing strenuous labour, such as exercising, or cleaning. Hard knocks can chip diamonds.

How to Clean Diamond rings

Diamonds are natural magnets for grease, so they’re not easy to keep clean. When a diamond is handled, the oils from your fingers adhere to the diamond’s surface and affect its brilliance and fire.

A simple plan to keep your diamond jewellery looking beautiful is to soak it in a gentle degreasing solution, such as water with a few drops of mild dish soap, once or twice a week. After you remove the diamond from the cleaning solution, use a soft, clean toothbrush to remove any remaining dirt. The toothbrush should be new and reserved exclusively for cleaning your jewellery. Use it to clean hard-to-reach places like the back of the diamond, which tends to collect the most oil and dirt.

SHIPPING & DELIVERY

Please allow up to 7 business days for Ready to Wear products to ship.

FREE EXPESS Shipping Australia wide when you spend over AUD$300.

EXPRESS POST is available for AUD$10 per order, chargeable at checkout.

When your online purchase is completed, you will receive an email confirming your order and shipping information. This email will also contain a link that will allow you to track the delivery status, if applicable.

Click and Collect is available for all orders. We will contact you as soon as your order is ready. Please bring your emailed receipt and photo ID for collection.

If your order is lost or damaged in transit, please contact us.

RETURN AND EXCHANGE POLICY

Returns will be accepted for any defective item as recommended by the 12 month manufacturing product warranty.

We do not refund money if you change your mind, however we are always happy for you to exchange an item for another within 30 days of purchase, except for items that were specifically ordered from the store at your request and made to order.

Our warranty is void if the item has been altered by another jeweler within the 12 month manufacturing warranty period.

If there is nothing in the store that you would like to exchange your item for, we will be happy to create a store credit for the amount of the returned item, valid for 12 months.

Items that have been specially made or remanufactured cannot be returned or exchanged in any of our stores.

The shipping cost is not refundable.

Items returned for repair, replacement, or refunds due to buyers changing their mind are not valid claims under the Consumer Guarantees Act.

We will be happy to spend as much time with you as you need in order to make the right decision and answer as many questions as you have. Before making a decision about a product, please feel free to contact us for additional care instructions and product warranty information.



HOW TO RETURN OR EXCHANGE A GOODS

For in-store purchases, please bring the product, receipt, original packaging and the card used to make the purchase with you to the store. If the purchase was placed on an individual's profile, that individual must be present in order for us to process the exchange.

To purchase online, simply email us at info@arnoldcojewellers.com.au within 30 days of delivery and our friendly staff will assist you in exchanging your item. For an online exchange to be valid, it must be returned in its original condition with the original packaging within 30 days of receiving the item.

If you would like to exchange your item, please call ahead to confirm availability.

DEFECTIVE PRODUCTS

If your product has a manufacturing defect, you must contact us and return the product for inspection.

All items must be returned in their original packaging, with original tags if possible. Proof of purchase must be included as well.

After our assessment, we will contact you to inform you of the cause of the problem and to inform you of the possible repair of the problem under warranty.

Remedy can include repair, replacement or refund at our discretion.

However, if we determine that the circumstances of the failure were due to misuse, general wear and tear and/or environmental factors, the store will state that there is no basis for a warranty claim and will offer a price to repair or repair the item.